As businesses widely use WhatsApp to communicate with their customers, particularly in Asia, the Facebook-owned service appears all set to launch a brand new app for them.In a new FAQ published on its site, WhatsApp has revealed more details about the upcoming Business accounts like how to identify verified Business accounts from non-verified ones.<\/p>\n
\u201cWhile chatting with businesses, you can check your contact\u2019s profile to see which type of account they\u2019re using. A verified account has a green checkmark badge in its profile,\u201d WhatsApp wrote in the FAQ.<\/p>\n
A Business account with a green checkmark badge in its profile is verified as acean authentic brand\u201d by WhatsApp.<\/p>\n
\u201cA business account with a gray question mark badge in its profile means the account is using the WhatsApp Business app but hasn\u2019t been confirmed nor verified by WhatsApp,\u201d the company said.<\/p>\n
The much talked-about WhatsApp for business app is currently being tested by a private group of testers and the company will introduce it as \u2018WhatsApp Business\u2019\u2014a standalone app.<\/p>\n
Its description available on Play Store read: \u201cAs a test partner for \u2018WhatsApp Business\u2019, you have early access to a wide range of new features that we\u2019ve built with you in mind. As you experiment with what this new app has to offer, please share your experiences with us so that we can improve the product.\u201d<\/p>\n
WhatsApp Business is different from the regular WhatsApp.<\/p>\n
The logo of the app has been changed from the calling symbol to \u201cB\u201d inside the green conversation bubble.<\/p>\n
However, after downloading, the app looks the same as WhatsApp, barring the title bar that says WhatsApp Business.<\/p>\n
The app has interesting features such as auto responses, creating a business profile, chat migration and analytics.<\/p>\n
\u201cWe also provide you with the tools you need to control your experience with businesses. You can block business accounts and report them as spam at any time, right within the chat,\u201d WhatsApp said in the new FAQ.<\/p>\n
Before launching the stand-alone Business app, the new FAQ, first spotted by the fan website WABetaInfo, aims to clear doubts so that no such fake app gets downloaded.<\/p>\n
A fake and possibly malicious version of Facebook-owned WhatsApp was found lurking on Google Play Store recently as \u201cUpdate WhatsApp Messenger\u201d with developer name as WhatsApp Inc, which was downloaded by several people.<\/p>\n
IANS<\/p>\n
Picture courtesy: Alamy
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